In order to initiate your return, please notify our Customer Care Team here, within 14 days of receiving your order.
You will then have an additional 14 days to return your order back to us, so your refund can be issued.
Repackage your item, if you no longer have the packaging, please make sure that it is wrapped and packaged as securely as possible.
Clearly attach the below address to the parcel:
GW Dehumidifiers
35 Firth Park Road, S5 6WL, Sheffield
Use a courier of your choice to return your order to us; the best way to do this would be to visit Parcel2Go. Here you will find an assortment of couriers to use with varying price ranges, most of which are very reasonable
Please be sure to obtain proof of postage once your item has been returned and if you could forward that onto us, we can then process your refund.
We kindly ask that you return your item in good condition with no signs of visible damage. We are unable to accept returns of used products.
Please be aware, we do not cover the cost of the returns.